The User Adoption formula
Successful services are adopted services, so what is the best way to measure that?
User research, Transformation (comments disabled)
Some of Dug's slightly more interesting design things…
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Bringing the customer into the room
I’ve started reviewing older work with a view to pulling out quality thinking that might bring some value. One thing I’ve done in workshops where we need to build some consensus in...
In things Dug cares about (comments disabled)
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Content strategy template
Customers don't have a clear idea of what they hope to accomplish with their content. Or if they do have a clear idea, it's not written down.
User research, Transformation (comments disabled)
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Where should service designers be focusing?
It’s only when you get the whole picture, you can fully understand what’s going on. I’m reminded of an old ad for The Guardian. It talks about the importance of perspective (sound...
Service design, Transformation (comments disabled)
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Things that give ecommerce retailers nightmares?
Thoughts on multi-chanel commerce after re-platforming Dixons Stores Group.
eCommerce, Retail (comments disabled)
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Should I commission more strategy work from agencies?
Is strategy worth the cash?
Strategy, Transformation (comments disabled)
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Static site builders and continuous deployment
I’ve been working with some developers recently and decided to evaluate a website production workflow built around Jekyll, a static site generator...
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Being a better agency
Agency accountability tracked over employee engagement.
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Question at work: Where are you at with wearables?
Smart watches, trackers and Apple's brand positioning.
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