Old ideas? I have many hard drives full of concepts and systems that I dreamed up in response to something that was frightfully urgent 7 years ago. It’s not uncommon that an...
Transformation, Culture (comments disabled)
2020 was a really busy year, working almost entirely remotely. Some design things I learned: When doing Crazy 8s and Solution sketches with remote teams over Zoom, you can put the mic...
Transformation, Culture (comments disabled)
Here's another thing to be happy about. By simply completing our quick survey you could win yourself £500 Carpetright vouchers, or the value of your recent order!
Service design, CX (comments disabled)
I was asked what I thought a best in class example of a service blueprint should look like.
Design (comments disabled)
Successful services are adopted services, so what is the best way to measure that?
User research, Transformation (comments disabled)
I’ve started reviewing older work with a view to pulling out quality thinking that might bring some value. One thing I’ve done in workshops where we need to build some consensus in...
In things Dug cares about (comments disabled)
Customers don't have a clear idea of what they hope to accomplish with their content. Or if they do have a clear idea, it's not written down.
User research, Transformation (comments disabled)
It’s only when you get the whole picture, you can fully understand what’s going on. I’m reminded of an old ad for The Guardian. It talks about the importance of perspective (sound...
Service design, Transformation (comments disabled)
Thoughts on multi-chanel commerce after re-platforming Dixons Stores Group.
eCommerce, Retail (comments disabled)