I’ve started reviewing older work with a view to pulling out quality thinking that might bring some value. One thing I’ve done in workshops where we need to build some consensus in...
In things Dug cares about (comments disabled)
Customers don't have a clear idea of what they hope to accomplish with their content. Or if they do have a clear idea, it's not written down.
User research, Transformation (comments disabled)
It’s only when you get the whole picture, you can fully understand what’s going on. I’m reminded of an old ad for The Guardian. It talks about the importance of perspective (sound...
Service design, Transformation (comments disabled)
Thoughts on multi-chanel commerce after re-platforming Dixons Stores Group.
eCommerce, Retail (comments disabled)
Is strategy worth the cash?
Strategy, Transformation (comments disabled)
I’ve been working with some developers recently and decided to evaluate a website production workflow built around Jekyll, a static site generator...
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Employment (comments disabled)
Agency accountability tracked over employee engagement.
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Smart watches, trackers and Apple's brand positioning.
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