Some of Dug's slightly more interesting design things…

• Things that give ecommerce retailers nightmares?

  Thoughts on multi-chanel commerce after re-platforming Dixons Stores Group.

  eCommerce,  Retail (comments disabled)

• Should I commission more strategy work from agencies?

  Is strategy worth the cash?

  Strategy,  Transformation (comments disabled)

• Static site builders and continuous deployment

  I’ve been working with some developers recently and decided to evaluate a website production workflow built around Jekyll, a static site generator...

  (comments disabled)

• Being a better agency

  Agency accountability tracked over employee engagement.

  (comments disabled)

• Question at work: Where are you at with wearables?

  Smart watches, trackers and Apple's brand positioning.

  (comments disabled)

• How not to personalise

  Dear Customer blah blah blah...

  (comments disabled)

• Global Service Jam

  48 hours in Leeds

  (comments disabled)

• Mission statements

  No purpose, no performance.

  (comments disabled)

• Somebody else is running your help desk

  Customer service trends

  (comments disabled)