Some of Dug's slightly more interesting design things…

• Posted by dug

  Where should service designers be focusing?

  It’s only when you get the whole picture, you can fully understand what’s going on. I’m reminded of an old ad for The Guardian. It talks about the importance of perspective (sound...

  Service design,  Transformation (comments disabled)

• Things that give ecommerce retailers nightmares?

  Thoughts on multi-chanel commerce after re-platforming Dixons Stores Group.

  eCommerce,  Retail (comments disabled)

• Should I commission more strategy work from agencies?

  Is strategy worth the cash?

  Strategy,  Transformation (comments disabled)

• Static site builders and continuous deployment

  I’ve been working with some developers recently and decided to evaluate a website production workflow built around Jekyll, a static site generator...

  (comments disabled)

• Being a better agency

  Agency accountability tracked over employee engagement.

  (comments disabled)

• Question at work: Where are you at with wearables?

  Smart watches, trackers and Apple's brand positioning.

  (comments disabled)

• How not to personalise

  Dear Customer blah blah blah...

  (comments disabled)

• Global Service Jam

  48 hours in Leeds

  (comments disabled)

• Mission statements

  No purpose, no performance.

  (comments disabled)