Customer Experience Management
Off to hear some amazing speakers at Customer Experience Management, Seems like increasingly CX is becoming synonymous with contact centre management, which feels like we're missing a trick (what with the experience being better managed in round, a la service design) but I guess this is how the market is playing out.
Hi, if you’re here it might be because you’ve just had a chat with Dug at CEM and pointed your device at the QR on my badge.
Really looking forward to the panel this afternoon. particularly looking forward to hearing from GiffGaff’s Claire Kavanagh:-)
If you want to keep in touch, you can visit about.me/dug or even read twitter.com/dug and if you really want to get serious you can use linkedin
In
(comments disabled)