Customer Experience Management

Hi, if you're here it might be because you've just had a chat with Dug at CEM and pointed your device at the QR on my badge.

Really looking forward to the panel this afternoon. particularly looking forward to hearing from GiffGaff's Claire Kavanagh:-)

If you want to keep in touch, you can visit about.me/dug
or even read twitter.com/dug
and if you really want to get serious you can use linkedin