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February 7, 2012

Somebody else is running your help desk

Oh yes:-)

I can now complain in different ways - video, audio, blog, forum, microblog, and on any number of third party sites - Twitter, YouTube, AudioBoo, Plebble, ComplaintCommunity, Facebook, and there is even a complaint aggregator - Amplicate.

Social media has given all of us the tools of engagement, enabling us to be far more inventive, novel and vocal in expressing our displeasure when a company has simply got it wrong.

Really well put. All change: The four trends reshaping customer service

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This page contains a single entry by Dug Falby published on February 7, 2012 11:07 AM.

Customer Experience Management was the previous entry in this blog.

user adoption = alignment x value is the next entry in this blog.

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